The six steps
Document the damage immediately
Photograph hail bruises, missing shingles, dented gutters, and any interior stains — with dates. Note the storm date; local weather records will back your claim.
Get a contractor inspection before calling your insurer
Know whether a claim is even justified before you file. A documented professional inspection is the strongest evidence you can bring.
File the claim
Call your insurer or file online with the storm date and damage summary. Attach the inspection report — it does most of the talking.
Meet the adjuster — with your roofer there
The single biggest factor in claim outcomes. An adjuster walking the roof alone can miss or downplay documented damage.
Review the settlement scope
Compare the insurer's scope line by line against the contractor's. Gaps are negotiated through supplements — a normal part of the process, not a fight.
Build, then recover your depreciation
After installation, completion paperwork releases the recoverable depreciation your insurer held back. Your total out-of-pocket: the deductible.
A contractor cannot waive, rebate, or "eat" your deductible — that's insurance fraud under Illinois law (215 ILCS 5/155.32), and it's your name on the claim. Anyone offering it is telling you how they do business. You pay your deductible, never the difference, and never more.